Recently, KXAN in Austin decided they were going to do a deep dive investigation on TxTag considering many issues with their tolling app. From the developing story:
“Auto-payment issues, double billing, incorrect statements and customer service runaround — those are just some of the complaints KXAN has received, by the hundreds, from Texas Department of Transportation toll road and TxTag users. KXAN has uncovered TxDOT toll system problems for nearly a decade. During that time, the state agency has repeatedly vowed improvement.”
But TxTag customers need not worry, because PlusPass is an alternative that can be used for TxTag roads. If you are experiencing any of these issues, please know that we are here and ready to help keep Texas drivers moving, and not worrying about their TxTag bill.
To read the story in full, view the video and write up on the KXAN website.